Privacy Policy

Account Information: name, email, password (hashed), phone number, profile picture.

Authentication Data: Google account ID and basic profile when you sign in with Google.

Location Data: latitude, longitude, and address you provide. We use this strictly to show you sellers within your 2 km radius and to display your store location to nearby buyers.

Seller / Store Information: store name, description, photos, FSSAI license number and certificate image, UPI ID, delivery preferences.

Listings: product titles, descriptions, photos, prices, ingredients, veg/non-veg status, availability.

Order & Communication Data: order details, status, in-app chat messages (chat is auto-deleted 4 hours after delivery), reviews, ratings.

Payment-related Information: donation amounts, payment method (UPI), platform-fee transaction records. We do NOT collect or store your bank details, UPI PIN, card numbers, OTPs, or net-banking credentials. Buyer-to-seller order payments occur directly between two UPI accounts and are processed by your UPI app and bank.

Device & Usage Data: device type, browser, IP address, pages visited, errors and crash logs (used for security and platform improvement).

• To create and manage your account and seller profile
• To show you nearby sellers/products within a 2 km radius
• To enable order placement, in-app chat, and reviews
• To send transactional messages (order updates, password reset, FSSAI reminders)
• To process platform fees, subscriptions and donations
• To detect fraud, abuse and policy violations
• To analyse usage trends and improve the Platform
• To comply with legal obligations and respond to lawful requests from authorities

We do not sell your personal data. We share information only as follows:

• Between Buyers and Sellers: Your name, store name/profile, location (coarse, within 2 km), phone (when an order is placed) and listings are visible to the counter-party of a transaction so the order can be fulfilled.
• Service Providers: Authentication (Google), email delivery (Resend), hosting (cloud provider), database, error monitoring. These vendors process data only on our instructions and under confidentiality.
• Payment Apps: When you donate or pay platform fees, you are redirected to a UPI app or payment gateway which processes the transaction under their own privacy policies.
• Legal Compliance: We may disclose information if required by law, court order, or to protect the rights, safety and property of Foodambo, our users or the public.
• Business Transfer: In case of merger, acquisition or asset sale, user data may be transferred to the successor entity, subject to this Policy.

We use cookies and browser local storage to keep you logged in, remember your preferences, and protect against abuse. You can clear them at any time from your browser settings; doing so may log you out.

• Account, store and listing data: retained while your account is active and for up to 24 months after account deletion (for fraud, tax and legal purposes).
• In-app chat for orders: automatically deleted 4 hours after order delivery.
• Password reset tokens: deleted within 1 hour of issuance or upon use.
• Logs and analytics: retained up to 12 months.

Subject to applicable law, you may:

• Access or download a copy of your personal information
• Correct or update inaccurate information from your profile/store settings
• Request deletion of your account and associated data (some records may be retained for legal/tax compliance)
• Withdraw consent for marketing communications at any time
• Lodge a grievance with our Grievance Officer (see Section 10)

We use industry-standard measures including encrypted transport (HTTPS), hashed passwords, access controls, and least-privilege secrets management. No method of internet transmission is 100% secure; please use a strong, unique password and notify us immediately of any suspected unauthorised access.

Foodambo is not intended for children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us information, please contact us and we will delete it promptly.

Foodambo primarily operates in India. If we transfer data outside India (e.g., to a cloud provider or sub-processor), we ensure equivalent protections are in place under applicable law.

For any privacy questions, requests, or grievances, please contact our Grievance Officer:
Foodambo Grievance Office
Email: foodambo@gmail.com
Response time: within 30 days of a verified request.

We may update this Policy from time to time. We will notify you of material changes via the Platform or your registered email. Continued use after the effective date means you accept the updated Policy.